Consider your word choice of “no clue.” It’s accurate, unfortunately. Education is under fire everywhere, but it’s disheartening to see so many accomplished, “educated”, well paid, privileged thirty-somes who are clueless about so much. Some issues are really complex as in diamond mining or climate change or species extinctions, but not knowing how to fact check or how to contact your own local government or why a venue can’t let you in despite empty spaces in the parking lot are all things basic to our lives we should know. Despite the world getting more cosmopolitan, we seem to appreciate less about our many types of differences. Incapable of grasping the connection between Cajun and Acadian or the relation of cause and effect.
Take heart, though. On social media, attention span is minimal. Someone who complains doesn’t really want a fix, and they don’t want an explanation. Those who kvetch that there’s nothing in their area are also not that likely to revisit. And if they do, they will have forgotten they’d been here before.
It takes some work, some organization of materials and thoughts, before a topic or topic revision gets written and posted. I’d venture that many complainers are not capable of such sustained effort. I say this not to denigrate, but as an observation of trends in communication. Internet disinhibition does actually have one inhibition and that is all communiques must be brief.